no affect in sales invoice line when make return order

ahmedba
ahmedba Member Posts: 424
edited 2013-01-06 in NAV/Navision Classic Client
if I make return order to specified document it only make one line with negative amount for these document in cust ledger entry table but no affect made in sales invoice line table are these
true
when i make return order sales Marketing-Order Processing-return orders-write the data of these document then post -receive and invoice
then i open cust ledger entry i found extra line with negative amount to document i returned meaning affect made but in sales invoice line no any affect made why
thanks

Comments

  • Savatage
    Savatage Member Posts: 7,142
    Were you expecting the system to modify the original invoice?
    It doesn't work that way. One of the reasons you should use customer ledger entries and item ledger entries when creating reports. Invoices and credits lines are stored in different tables.
    Harry Ruiz
    http://www.BiloBeauty.com
    http://www.autismspeaks.org
  • morda
    morda Member Posts: 1
    You should recheck your invoice and I think you do some mistake in it . However you can make new invoice so that invoice generator will make your sale invoice according to your desire. and you should do it again

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