departmental grey areas, who's responsibility?

bhwong
Member Posts: 13
As NAV is an ERP system where all the departments are using and sharing, there are often grey areas where each department think that this is the job that other departments should be doing. However, any inaccuracy done by one department will often affect other departments. And because they are pushing what they see as extra work not under their responsibilities, the IT department will almost always end up requiring to do all these for them just to ensure the data integrity is in the system.
For example, when creating new customer or vendor cards, the sales and project departments will said that finance department should be the one filling up all the varies posting groups in these cards since these are financial fields only finance department understand. However, finance department will push back that these are quite standard and end users should just fill these up themselves.
Another example, sales departments want finance departments to post deposit type so that they can keep track of varies deposit received. However, since deposit does not affect G/L and year end auditing, finance departments will response that since it is the sale departments who required these info, and the finance departments do not need these info, sales departments should be the one posting these entries into the system.
How do you guys manage and get all these departments to understand and work for the common good?
For example, when creating new customer or vendor cards, the sales and project departments will said that finance department should be the one filling up all the varies posting groups in these cards since these are financial fields only finance department understand. However, finance department will push back that these are quite standard and end users should just fill these up themselves.
Another example, sales departments want finance departments to post deposit type so that they can keep track of varies deposit received. However, since deposit does not affect G/L and year end auditing, finance departments will response that since it is the sale departments who required these info, and the finance departments do not need these info, sales departments should be the one posting these entries into the system.
How do you guys manage and get all these departments to understand and work for the common good?
0
Comments
-
Fire the people who don't want to fill some fields and hire new ones that will.
As far as who is supposed to fill the fields, the person entering the customer. You can make easier for them to decide by creating templates that have all the fields defaulted.0 -
Your questions can be easily, and I do mean EASILY, resolved through training.Confessions of a Dynamics NAV Consultant = my blog
AP Commerce, Inc. = where I work
Getting Started with Dynamics NAV 2013 Application Development = my book
Implementing Microsoft Dynamics NAV - 3rd Edition = my 2nd book0
Categories
- All Categories
- 73 General
- 73 Announcements
- 66.6K Microsoft Dynamics NAV
- 18.7K NAV Three Tier
- 38.4K NAV/Navision Classic Client
- 3.6K Navision Attain
- 2.4K Navision Financials
- 116 Navision DOS
- 851 Navision e-Commerce
- 1K NAV Tips & Tricks
- 772 NAV Dutch speaking only
- 617 NAV Courses, Exams & Certification
- 2K Microsoft Dynamics-Other
- 1.5K Dynamics AX
- 320 Dynamics CRM
- 111 Dynamics GP
- 10 Dynamics SL
- 1.5K Other
- 990 SQL General
- 383 SQL Performance
- 34 SQL Tips & Tricks
- 35 Design Patterns (General & Best Practices)
- 1 Architectural Patterns
- 10 Design Patterns
- 5 Implementation Patterns
- 53 3rd Party Products, Services & Events
- 1.6K General
- 1.1K General Chat
- 1.6K Website
- 83 Testing
- 1.2K Download section
- 23 How Tos section
- 252 Feedback
- 12 NAV TechDays 2013 Sessions
- 13 NAV TechDays 2012 Sessions