NAV/CRM Connector, CRM->NAV Contacts synchronization issues

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  Stark Member Posts: 39

  2012-02-14

  Hi Couple of questions,
  1. How you import Connector Solution? Is there same issue with "submit" button on Account and Order forms(are they on main form ribbon or not too)?
  2. What CRM 2011 Configuration you using? On-promise with IFD?

  http://nav-connector.com/ - blog about Dynamics Connector

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  toLLto Member Posts: 34

  2012-02-14

  @Stark:
  
  1. I'm using "Configure MS Dynamics CRM" option in Dynamics Connector. I didn't import anything manually.
  
  In Accounts I see same issue, "Custom" button on ISV Tab
  
  
  In Order I can see "Submit Order" Button on Order-Tab
  
  
  2. We're working with CRM in local intranet, without IFD.
  
  
  
  It was upgraded from CRM 4.0

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  Stark Member Posts: 39

  2012-02-14

  I see,
  Here is some missing/wrong steps:
  - After Connector installation you have to manually import Connector Solution into your CRM and this should be before first settings update.(Solution located in ..Program Files\Connector folder - "ConnectorForMicrosoftDynamicsNav.zip")
  - Connector CRM Settings:
  FP7 has two different configurations:
  CRM - for on-promise and online
  CRM 2011 - for IFD
  you need to use first configuration (CRM) not the second one.
  Small Tip: your Discovery server - just CRM server name
  
  Cheers,
  Konstantin

  http://nav-connector.com/ - blog about Dynamics Connector

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  toLLto Member Posts: 34

  2012-02-15

  thanks,
  as you suggested, I imported Connector Solution in CRM, and I changed "CRM 2011" adapter to "CRM".
  
  Problem with Submit Button - resolved!
  Problem 3) (strange Exceptions) - resolved!
  
  
  But I still can't sync new CRM-Contacts to NAV. I keep getting the same exception:
  

  [Contact to NAV Contact Card] has encountered an error while processing key [b0be7147-3d56-e111-a6b3-00155d014108]. Der Clientrückruf (z. B. Seitenanzeige) wird nicht unterstützt, wenn benutzerdefinierte Web Services ausgeführt werden. Soll ein neuer Datensatz angelegt werden?
  
  Error Code: Microsoft.Dynamics.Integration.Adapters.Nav2009::0x80131501
  Map: Contact to NAV Contact Card
  

  
  
  
  any ideas?

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  Stark Member Posts: 39

  2012-02-15

  My bad ...
  CRM adapters Setting and CRM 2011 Adapter Settings can be used both for CRM 2011 On-promise.
  And MSFT suggest to use CRM 2011 Adapter Settings for new integrations. So, you choose correct adapter.
  
  Cheers,
  Konstantin

  http://nav-connector.com/ - blog about Dynamics Connector

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  Stark Member Posts: 39

  2012-02-15

  Hi toLLto,
  Is your Client NAV Page customized?

  http://nav-connector.com/ - blog about Dynamics Connector

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  toLLto Member Posts: 34

  2012-02-15

  Stark wrote:

  CRM adapters Setting and CRM 2011 Adapter Settings can be used both for CRM 2011 On-promise.
  And MSFT suggest to use CRM 2011 Adapter Settings for new integrations. So, you choose correct adapter.

  Installing Connector solution solved some my problems. Issue with new CRM-Contacts happens in both adapters ("CRM" and "CRM 2011").
  

  Stark wrote:

  Is your Client NAV Page customized?

  
  Hard to say. NAV was installed by another developer. I started a month ago. I don't now if he made any customizations in "5050 Contact Card" Page. I have no other clean NAV Installation, so I can't compare now how looks this page on clean deployment.
  
  Here is my Contact Card:
  http://toll.pl/temp/page%205050.fob

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  Stark Member Posts: 39

  2012-02-15

  Reviewing page not will be really helpful,
  My suggestion - create new clean and simple Contact page, include it in Integration and create Map for CRM Contact to NAV Custom Contact. This will allow to see if issue with NAV Page or something else.

  http://nav-connector.com/ - blog about Dynamics Connector

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  toLLto Member Posts: 34

  2012-02-16

  Stark wrote:

  create new clean and simple Contact page, include it in Integration and create Map for CRM Contact to NAV Custom Contact. This will allow to see if issue with NAV Page or something else.

  
  I created new Contact Page, as simple as possible:
  
  
  
  Added new Map in Connector:
  
  
  
  But I'm still getting the same Error:
  

  [Contact to NAV Custom Contact Card] has encountered an error while processing key [b0be7147-3d56-e111-a6b3-00155d014108]. Der Clientrückruf (z. B. Seitenanzeige) wird nicht unterstützt, wenn benutzerdefinierte Web Services ausgeführt werden. Soll ein neuer Datensatz angelegt werden?

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  toLLto Member Posts: 34

  2012-02-16 edited 2012-02-29

  Problem resolved. This site was helpful: http://msdn.microsoft.com/en-us/library/gg502485.aspx
  

  Client callback (such as showing Pages) is not supported when executing custom Web services. <Additional information about the error from the dialog box>
  
  The first error generally occurs because the web service has accessed application code that contains either a Confirm or StrMenu dialog box or a Page type. These types of dialog boxes require user input, which cannot be handled when using the web service. The web service call then includes a detailed message with information from the dialog box, which you can then use to analyze the reason for the callback.

  
  My problem was that in the Contact Table in OnInsert Trigger someone have used a DIALOG.CONFIRM prompt. Because of this connector was unable to insert new records in Contact-Table.
  

  OnInsert()
  IF NOT DIALOG.CONFIRM(LT_Question, TRUE) THEN BEGIN
    ERROR('');
  END;
  

  
  Thanks for help everyone.
  
  EDIT: you can use GUIALLOWED http://msdn.microsoft.com/en-us/library/dd339064.aspx to show the CONFIRM only if it runs under Classic Client, not under WebServices:
  

  IF GUIALLOWED THEN
    IF NOT DIALOG.CONFIRM(LT_Question, TRUE) THEN BEGIN
      ERROR('');
    END;
  

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  ajhvdb Member Posts: 672

  2012-02-16

  and thanks for reporting.

  Create dynamic Excel or Word documents, ReportX

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