Unable to create a new customer on RTC

iqbalmad
iqbalmad Member Posts: 180
edited 2011-03-22 in NAV Three Tier
Hi guys,

On the customer card, i have defined number series which can be both manual and automatic.
This works fine on navision classic.

However if i try to create a new customer (manual one) on RTC, it gives me an error - "No. already exists".

Can you advise please?

Thanks

Comments

  • mohana_cse06
    mohana_cse06 Member Posts: 5,506
    iqbalmad wrote:
    Hi guys,

    On the customer card, i have defined number series which can be both manual and automatic.
    This works fine on navision classic.

    However if i try to create a new customer (manual one) on RTC, it gives me an error - "No. already exists".

    Can you advise please?

    Thanks

    The No. which you are tring to create is already exists in Customer table.
    try with different No.

    -Mohana
    http://mohana-dynamicsnav.blogspot.in/
    https://www.facebook.com/MohanaDynamicsNav
  • iqbalmad
    iqbalmad Member Posts: 180
    hi mohana..

    i have eight years experience in NAV.. dnt you think i would have checked if the customer no. exists already!!!
  • mohana_cse06
    mohana_cse06 Member Posts: 5,506
    iqbalmad wrote:
    hi mohana..

    i have eight years experience in NAV.. dnt you think i would have checked if the customer no. exists already!!!

    Sorry, if you felt bad with my solution

    -Mohana
    http://mohana-dynamicsnav.blogspot.in/
    https://www.facebook.com/MohanaDynamicsNav
  • Belias
    Belias Member Posts: 2,998
    iqbalmad wrote:
    hi mohana..

    i have eight years experience in NAV.. dnt you think i would have checked if the customer no. exists already!!!
    how could we know it? :-k anyway, back to your problem...

    it seems a custom error. (otherwise, as you know, nav should have said "The record already exists.")
    If it works in classic client, try to check:
    - if the RTC is reffering to the same database as the classic client
    - if there's some custom ISSERVICETIER instruction, and what does it do in that "IF"

    if you still get the error, try to create a new and fresh page, based on customer no. and try to insert a new record in that page. If you get the error, there's some wrong code in the table (but i guess not, if the FORM works), otherwise double check the properties and the code in the page.
    -Mirko-
    "Never memorize what you can easily find in a book".....Or Mibuso
    My Blog
  • frost_amo
    frost_amo Member Posts: 22
    Such problem can appear because of different behavior of classic forms and RTC pages. I suggest you to check is there any customization in OnInsert trigger of the Customer table... and if it is, it can be the reason of such error.
    Unfortunatelly I cannot suggest any concrete solution, because it depends on customizations you have.

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