Print Preview doesn't work on Citrix

Joeri
Joeri Member Posts: 75
edited 2007-10-22 in NAV/Navision Classic Client
Hello,

a customer of mine has a strange problem. When they try to print a report and don't use the preview option it works flawlessly.When they use preview they get an error saying you need to install an printer before preforming any printer related tasks.

The configuration they use is a citrix environment with an 4.01 client and 3.7 db.

Any ideas?

Comments

  • philippegirod
    philippegirod Member Posts: 191
    Of course you have installed the user printer driver on Citrix server?
    My candle burns by both ends, it will not last the night,
    But oh my foes and oh my friends, it gives a lovely light
  • Joeri
    Joeri Member Posts: 75
    Yes i have. And printing works, only the preview doesn't.
  • philippegirod
    philippegirod Member Posts: 191
    The difference between Printing and Preview is only that the Preview use the default printer and Printing use the printer the user choose.
    Has the user the right to use the Default Printer? Is this Default Printer correctly installed?
    My candle burns by both ends, it will not last the night,
    But oh my foes and oh my friends, it gives a lovely light
  • jannestig
    jannestig Member Posts: 1,000
    What is setup for Administration > General > Printer selection ?
  • danlindstrom
    danlindstrom Member Posts: 130
    Navision 4 and Citrix has problems with printernames longer than 62 chars like:
    Client/EUROPE-%USERNAME%#/Microsoft Office Document Image Writer UPD:PCL5c

    either ask your MBS partner for a hotfix or use shorter printernames
    Regards
    Dan Lindström
    NCSD Navision 2.00 since 1999 (Navision Certified Solution Developer)
    MBSP Developer for Microsoft Dynamics NAV 2009

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