Dynamics NAV 2016 : Not able to run Customer statement.

zohaibu95@hotmail.com

I am facing a strange issue in dynamics nav 2016. When i tried to run the Customer Statement from RTC it does not show any output. When i go and see in windows event view it shows be this error "Could not locate the control add-in library for "Microsoft.Dynamics.Nav.Client.SocialListening;PublicKeyToken=31bf3856ad364e35".
I have add this Add-in library in the Add-in system table also this dll is located in Program Files under service -> add-ins folder...

Can anyone tell me how to fix it?? I m not able to run customer statement either from dev environment or from RTC.

zohaibu95@hotmail.com

I found a solution. You have to enter version no as well . As my NAV is 2016 i have put version no 9.0.0 and it works!

postsaurav

Please check that add-in file exist in c:\Program Files (x86)\Microsoft Dynamics NAV\90\RoleTailored Client\Add-ins

zohaibu95@hotmail.com

tried but not working

zohaibu95@hotmail.com

anyone can help me?

zohaibu95@hotmail.com

I found a solution. You have to enter version no as well . As my NAV is 2016 i have put version no 9.0.0 and it works!

poppins

zohaibu95 wrote: »

I found a solution. You have to enter version no as well . As my NAV is 2016 i have put version no 9.0.0 and it works!

Hi,

I am facing the same problem.
Can you explain a little bit more what should be done?

Thanks

zohaibu95@hotmail.com

@poppins which issue you are facing? Customer statement not running?
If yes then, make sure that you have mentioned the report to run in "Report Selection - Sales" ("Customer Statement" option) as shown in the screenshot.