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Options
Reverse Credit Memo
nverma
Member Posts: 396
We have a Sales Order with an Item and a G/L Account Line. The total for the Order is $950. Order was posted. Customer made the payment of $935 (which was registered in NAV using Cash Receipt Journal). The remaining on the order was 15$. User accidently created a Credit Memo for $950 (instead of $15) and applied it against the invoice (which ended up closing the Invoice and the inventory has been added back in stock). Now, the Invoice is no longer open and we have a credit memo with the Remaining Amount $935.
I just want to cancel the Credit Memo. If I try to Create a Sales Invoice using the Copy document function and copy the Posted Credit Memo document, system is only picking up G/L Account line.
If we can cancel out the CM, we can create a new credit memo for the correct amount. What the best way to deal with this situation.
Any suggestions would be appreciated.
Client is on NAV 2009 R2 (6.00.33137)
I just want to cancel the Credit Memo. If I try to Create a Sales Invoice using the Copy document function and copy the Posted Credit Memo document, system is only picking up G/L Account line.
If we can cancel out the CM, we can create a new credit memo for the correct amount. What the best way to deal with this situation.
Any suggestions would be appreciated.
Client is on NAV 2009 R2 (6.00.33137)
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